sak44's Privacy Policy

sak44 is a trusted online gaming platform operated for players in Bangladesh. When you use our website, create an account, or use any of our services, you agree to this privacy policy. This policy provides complete and transparent information about how your personal data is collected, used, stored, and protected.

This privacy policy applies to all services, platforms, and features of sak44. We may update this policy from time to time, and we will notify you of any changes in a timely manner. The latest version of the policy will always be available on this page.

sak44 collects only the information that is genuinely necessary to provide our services. We never collect unnecessary or excessive data.

2.1 Registration & Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (national ID or passport) — for identity verification where applicable

2.2 Financial & Transaction Information

To process deposits and withdrawals, we retain the following information:

• bKash, Nagad, Rocket, or Upay account numbers (not the full number — only the last few digits)
• Bank account details — for bank transfers
• Transaction history, deposit and withdrawal amounts

2.3 Platform Usage Information

To improve your experience, we automatically collect certain technical information:

• IP address and device type
• Browser version and operating system
• Page visit history and duration
• Gaming activity and preferred game information
• Data obtained from cookies and similar tracking technologies

2.4 Customer Support Information

When you contact us via 24/7 live chat or email, the details of that conversation may be stored to improve our service quality.

sak44 uses your information for the following legitimate purposes. We never sell your data to third parties or use it for unauthorised purposes.

3.1 Service Delivery & Operations

• Account creation and identity verification
• Processing deposits and withdrawals
• Awarding bonuses and rewards
• Providing customer service and support

3.2 Security & Fraud Prevention

• Ensuring account security and detecting suspicious activity
• Preventing money laundering and fraudulent activity
• Age verification and ensuring responsible gaming

3.3 Service Improvement

• Improving platform performance and user experience
• Planning the launch of new games and features
• Diagnosing and resolving technical issues

3.4 Communications

• Sending important account-related notifications
• Providing transaction confirmation messages
• Sending security alerts (when necessary)

sak44 places the highest importance on the security of your information. We use industry-leading technology and processes to keep your data safe.

4.1 Technical Security

• SSL Encryption: All data exchanged between you and our servers is secured with 256-bit SSL encryption.
• Encrypted Storage: Sensitive financial information is stored in encrypted form.
• Firewall Protection: Our servers are protected by advanced firewall systems.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.

4.2 Organisational Security

• Only authorised staff can access your information, and they are bound by strict confidentiality agreements.
• Staff receive regular training on data protection.
• Access logs are recorded and reviewed regularly.

4.3 Data Retention Period

We retain your information for as long as your account remains active. After account closure, certain information may be kept for a defined period as required by legal, regulatory, and fraud prevention obligations. Once no longer needed, data is securely deleted or anonymised.

sak44 never sells your personal information. However, data may be shared in the following limited circumstances:

5.1 Service Provider Partners

For payment processing, we work with bKash, Nagad, Rocket, Upay, and banking partners. Only the minimum information required to complete a transaction is shared with these partners. All of them follow their own strict privacy policies.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and Microgaming may process certain technical data to operate their games. This information is used solely for delivering the gaming service.

5.3 Legal Requirements

We may be required to provide necessary information in response to legal obligations, court orders, or legitimate requests from government authorities. We are committed to complying with the law in such cases.

5.4 Business Transfers

In the event of a future corporate restructuring or business transfer, user data may be transferred. In such cases, we will notify you in advance and ensure the same standard of privacy protection is maintained.

Cookies are small text files stored in your browser that help improve your experience. sak44 uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security, and process transactions. The platform will not work properly without these cookies.

6.2 Functional Cookies

These cookies are used to remember your preferred language, game settings, and other preferences, so you do not have to configure them each time.

6.3 Analytics Cookies

We collect anonymous traffic data to understand where our service can be improved. No individual can be directly identified from this information.

6.4 Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies will prevent you from using some important features of the platform.

You have clear rights over your personal information. sak44 respects these rights and assists in exercising them.

7.1 Right of Access

You can request at any time to find out what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or by contacting our customer support team.

7.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some data may be required to be retained for a defined period due to legal obligations or legitimate business requirements.

7.4 Right to Object to Processing

You can object to your information being used for marketing purposes. An option to unsubscribe from marketing messages is always provided.

7.5 Right to Portability

You can request a copy of the information you have provided about yourself in a structured, machine-readable format.

sak44 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect or process personal information from minors.

Age is verified during account registration. If an account is suspected to belong to a minor, that account will be suspended immediately and the associated data will be deleted.

If a parent or legal guardian believes their child has provided information on our platform, please contact [email protected] immediately.

sak44 may review and update this privacy policy from time to time. Changes may be made due to an expansion of services, changes in technology, or legal requirements.

9.1 Change Notifications

If any significant changes are made to the privacy policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The date of the change will be noted at the top of this page.

9.2 Use After Changes

If you continue to use the platform after the updated policy has been published, this will be considered your acceptance of the updated policy. If you do not agree with the new policy, you have the right to close your account and stop using the platform.

This privacy policy and any matters relating to the processing of your information are governed in accordance with international data protection standards.

If you have any dispute or complaint regarding this privacy policy, please contact us directly first. We are committed to resolving any concerns you have promptly and fairly. Our customer service team is always ready to provide support in Bengali and English, 24/7.